1. Introduction
Shadowbox AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shadowboxai.com and interact with our services.
By using our website and services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when you:
- Contact us through forms, email, or phone
- Request information about our services
- Sign up for our newsletter or marketing communications
- Participate in surveys or provide feedback
- Engage with our forward deployed engineering services
This information may include:
- Name and contact information (email, phone number, company name)
- Job title and professional information
- Business requirements and project details
- Communication preferences
2.2 Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and geographic location
- Browser type and version
- Device information (type, operating system)
- Pages visited, time spent, and navigation paths
- Referring website or source
- Date and time stamps
We collect this information using cookies, web beacons, and similar tracking technologies.
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Delivery
- Respond to your inquiries and provide customer support
- Process and fulfill service requests
- Deploy and manage AI engineering engagements
- Communicate about projects and deliverables
3.2 Marketing and Advertising
- Send promotional materials about our services (with your consent)
- Display targeted advertisements on third-party platforms
- Create custom audiences for advertising campaigns
- Measure advertising effectiveness and ROI
- Conduct market research and analyze industry trends
3.3 Website Improvement
- Analyze website traffic and user behavior
- Improve website functionality and user experience
- Develop new features and services
- Conduct A/B testing and optimization
3.4 Legal and Security
- Comply with legal obligations and regulations
- Protect against fraud, security threats, and illegal activities
- Enforce our terms of service and policies
- Resolve disputes and investigate complaints
4. Data Sharing and Disclosure
We may share your information with third parties in the following circumstances:
4.1 Service Providers
We work with third-party service providers who perform services on our behalf, including:
- Cloud hosting and infrastructure providers
- Email service providers and marketing platforms
- Analytics and data analysis tools
- Customer relationship management (CRM) systems
- Payment processors
4.2 Advertising Partners
We use advertising platforms to deliver targeted advertisements, including:
- Google Ads and Google Analytics
- LinkedIn Ads and LinkedIn Insights
- Meta (Facebook/Instagram) Business Tools
- Other B2B advertising networks
These platforms may use cookies and similar technologies to collect information about your browsing activity across different websites and services.
4.3 Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders, subpoenas, or legal processes
- Government investigations or regulatory inquiries
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our website.
5.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and choices
5.2 Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block all cookies
- Delete cookies when closing your browser
6. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:
- Encryption of data in transit and at rest
- Secure server infrastructure and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Incident response and breach notification procedures
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors determining retention periods include:
- Duration of our business relationship
- Legal and regulatory obligations
- Dispute resolution and litigation requirements
- Business operational needs
When information is no longer needed, we securely delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
8.1 Access and Portability
You have the right to request access to and obtain a copy of your personal information.
8.2 Correction and Update
You can request corrections to inaccurate or incomplete information.
8.3 Deletion
You may request deletion of your personal information, subject to certain legal exceptions.
8.4 Objection and Restriction
You can object to or request restriction of certain processing activities, including marketing communications.
8.5 Opt-Out of Marketing
You can unsubscribe from marketing emails using the link in our messages or by contacting us directly.
8.6 Do Not Track
We respond to Do Not Track signals and do not track users across third-party websites when such signals are enabled.
To exercise these rights, contact us at privacy@shadowboxai.com
9. Regional Privacy Rights
9.1 GDPR (European Union)
If you are located in the EU/EEA, you have additional rights under the General Data Protection Regulation (GDPR), including:
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
- Right to not be subject to automated decision-making
Our legal basis for processing includes consent, contractual necessity, legal obligations, and legitimate interests.
9.2 CCPA (California)
California residents have specific rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of sale of personal information
- Right to deletion
- Right to non-discrimination for exercising rights
Note: We do not sell personal information as defined by CCPA.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. When transferring data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Privacy Shield frameworks (where applicable)
11. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:
- Posting a notice on our website
- Updating the "Last Updated" date at the top of this policy
- Sending email notifications (for significant changes)
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: